Minister of Industry Stands Up for Consumers on Text Messaging Fees
As I committed to on
July 9, I have now met with the chief executive officers of Bell Mobility and
TELUS and have expressed, on behalf of Canadian consumers, my serious concerns
with their plans to potentially charge for unsolicited, unwanted spam text
I also stated that in the current deregulated telecommunications market, our
government has no intention of interfering with the day-to-day business
decisions of private companies or with the choices available to consumers.
In my meetings with Bell Mobility and TELUS, I was assured that customers
charged for spam could contact their service provider to have the charges
removed from their bills.
Given these undertakings by Bell Mobility and TELUS, I would encourage consumers
dissatisfied with existing plans to seek alternatives. The telecommunications
market in Canada is dynamic -- choice is available. And, as many Canadians are
aware, our government is taking steps to ensure there is greater competition
through the recent Advanced Wireless Services (AWS) spectrum auction. It was
designed to create a more competitive market with more choice, better services
and lower prices for consumers. Based on the level of competitive bidding that
took place, we think we are well on our way to achieving those goals.
I have also instructed my officials to monitor market activity and to work with
third-party experts to study trends and costs in the wireless market. These
studies will be made available to the public on an ongoing basis to empower
consumers to make informed decisions.